Play Safe · Stay in Control

Responsible Gaming at 99baji

Gambling should always be entertainment, not a source of stress or harm. 99baji provides tools, resources, and support to help every player in Bangladesh stay in control of their experience.

Gaming with Awareness

99baji is committed to providing a safe, transparent, and fair environment for all players. Our responsible gaming framework is built around four principles: awareness, control, prevention, and support.

21+

Adults only. The 99baji platform is strictly for players aged 21 and above. Underage gambling is illegal and harmful. We take every measure to prevent minors from accessing our services.

At 99baji, we believe that most players enjoy online casino games and sports betting — including BPL cricket, slots, crash games like Plinko, and live dealer tables — purely for entertainment. However, we also recognise that for a small number of people, gambling can shift from a leisure activity into a problematic behaviour. This page exists to help you recognise the signs early and take action before gambling has a negative impact on your life, finances, or relationships.

Every registered player on 99baji has access to a suite of responsible gaming tools directly within their account settings. These tools are free to use, take effect quickly, and can be adjusted or escalated at any time. We encourage all players to familiarise themselves with these options — not just those who feel they have a problem, but anyone who wants to maintain healthy boundaries around their gaming habits.

Our commitment: 99baji will never send promotional offers to players who have activated a self-exclusion or cooling-off period. Once a restriction is in place, our marketing systems remove the account from all campaign lists immediately.

Your Control Tools

Six practical tools available to every 99baji account holder, designed to keep your gaming experience healthy and within your personal boundaries.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately and cannot be increased until a cooling-off period has passed.

Session Time Limits

Define a maximum session length. Once your time is up, 99baji will log you out automatically and remind you to take a break before returning.

Loss Limits

Cap the total amount you can lose within a set period. When you reach your limit, you cannot place further bets until the period resets.

Time-Out / Cooling Off

Take a short break from 99baji for 24 hours, 7 days, or 30 days. Your account is suspended for the chosen period and all marketing is paused.

Self-Exclusion

Request a long-term exclusion of 6 months, 1 year, or permanently. This is an irreversible action for the chosen period and cannot be lifted early.

Reality Check

Receive on-screen reminders at regular intervals showing how long you have been playing and your net balance for the current session.

To activate any of these tools, log in to your 99baji account and navigate to the Responsible Gaming section within your account settings. Changes to deposit limits, loss limits, and session time limits take effect immediately when reducing a limit. Requests to increase a limit are subject to a mandatory 72-hour reflection period before they become active — this gives you time to reconsider the change.

Self-Exclusion: A Closer Look

Self-exclusion is the most powerful tool available and is designed for players who feel that a firm, enforced break is the right step for them.

Please read carefully: Once a self-exclusion period begins, 99baji cannot lift it before the selected end date — regardless of the circumstances. This policy exists to protect you. Please choose your exclusion period thoughtfully.

  • Log in to your account and go to Settings → Responsible Gaming → Self-Exclusion.
  • Choose your exclusion duration: 6 months, 12 months, 5 years, or permanent closure.
  • Confirm your identity and read the terms of the exclusion. Submit your request.
  • Your account is suspended immediately. Any pending withdrawals of existing funds will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
  • You will be removed from all 99baji marketing lists. You will not receive promotional emails, SMS messages, or bonus offers during the exclusion period.
  • If you need help processing a self-exclusion request or encounter any difficulty, contact our support team directly at [email protected] — we will assist you promptly and without judgment.

If you choose a permanent self-exclusion, your account will be closed and your personal data retained only as required by our legal obligations (see our Privacy Policy for details). You will not be able to register a new account on 99baji during the exclusion period. Our team actively monitors for re-registration attempts and will close any account identified as belonging to a self-excluded player.

Recognising a Problem

Problem gambling can affect anyone. Knowing the warning signs is the first step towards getting help. Ask yourself the following questions honestly.

Self-Assessment Checklist — answer honestly

1

Do you find yourself spending more money on gambling than you originally intended, or chasing losses to try to win back money you have already lost?

2

Has gambling started to interfere with your work, studies, family responsibilities, or daily routine in Dhaka, Chittagong, Sylhet, or wherever you live?

3

Do you feel anxious, irritable, or restless when you try to cut down or stop gambling?

4

Have you borrowed money, sold possessions, or taken out loans specifically to fund gambling?

5

Do you hide your gambling activity from family members or close friends because you feel ashamed or worried about their reaction?

6

Have you made repeated unsuccessful attempts to control, reduce, or stop gambling on your own?

If you answered yes to two or more of the above questions, it may be time to take a break and seek support. This is not a sign of weakness — it is a sign of self-awareness. Contact the 99baji support team at [email protected] to activate a self-exclusion or cooling-off period, or reach out to a professional counselling service in your area.

Tips for Safe Play

Whether you are new to online gaming or a long-time player, these straightforward habits will help keep gambling a positive part of your entertainment routine.

  • Set a budget before you start. Decide on a fixed amount you can comfortably afford to lose before each session, and treat it as the cost of entertainment — not an investment.
  • Never chase losses. If luck is not on your side today, close the session and come back another time. Chasing losses is one of the most common paths to problem gambling.
  • Take regular breaks. Use the session time limit and reality check tools to remind yourself to step away every hour. A short break helps reset your perspective.
  • Keep gambling separate from other finances. Use a dedicated bKash or Nagad wallet for your gaming deposits, completely separate from your household and savings funds.
  • Do not gamble under the influence. Alcohol or other substances impair judgement and can lead to bets you would not make with a clear head.
  • Keep it fun. If you are no longer enjoying the experience and feel tense, stressed, or upset, that is a clear signal to stop for the day.

Get Support

You do not have to deal with a gambling concern alone. The 99baji support team is available to help you activate any responsible gaming tool or discuss your options without judgment.

Contact Our Support Team

For responsible gaming requests — including self-exclusion, deposit limit changes, or account closure — reach out to us directly. All requests are handled with complete confidentiality.

Email:

[email protected]

Please use the subject line "Responsible Gaming Request" for priority handling. We aim to respond within 24 hours, Bangladesh Standard Time (UTC+6).

If you feel that your gambling has become a serious problem and you need to speak to a professional counsellor, we encourage you to seek support from a qualified mental health professional or addiction counselling service in Bangladesh. Taking that step is a sign of strength, and 99baji will always support your decision to prioritise your wellbeing over continued play.

Remember: 99baji is a platform for responsible adult entertainment. We are proud to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we take our duty of care to every one of those players seriously. Gambling is 21+ only, and keeping it fun is a shared responsibility between you and us.

Play Responsibly with 99baji

When you are ready to enjoy our games on your terms — with your limits in place — explore the full 99baji experience. Cricket betting, slots, Plinko, Dragon Gate, and live casino all await.

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